Customer Service Triumphs — December, 2017

Several Safety Management Group associates were recognized for customer service triumphs during the month of December. Here’s a recap of the associates and the actions they undertook to receive tremendous feedback from their clients:


Josh Swisher was recognized for a CST on 12/5/17

Josh recently conducted a Confined Space Training class for a local tank manufacturing company and the Safety Director was very impressed…

“Josh was given a tough expectation to train the volume of people in a short time frame. He was able to track the participation of each participant. I received several compliments from our team on the energy and knowledge provided. Josh was able to add a level of freshness which allowed us to continue to grow in our efforts of being a safer company.”

Great job Josh!


Nick Merchant was recognized for a CST on 12/5/17

Nick has done a great job providing safety oversight for a local utility company on a project in Martinsville, IN. The project began as a one-time audit however, after the initial assessment was completed and due to the great work of the team, the Project Manager wanted Safety Management Group to continue services through plant start up.

Much of the project work was completed with several team members; Roy Chrisman, Ron Hanson, Brad Hunt and Brian Alfred with Nick providing the leadership and oversight of the effort. As the project progressed, Nick has continued to provide support on a weekly basis and will do so through project completion which should be very soon.

Congrats to Nick and thank you to the rest of the team members who supported this assessment effort!


Kathy Mannell was recognized for a CST on 12/7/17

Kathy does an outstanding job supporting many Safety Management Group managers to fulfill all billing requests, while meeting the needs of the clients. When Kathy is approached directly by the client with billing questions or requests for information, she is always happy and quick to oblige.

Thank you, Kathy! Great job!


Congratulations to all Safety Management Group associates for all the valuable services and safety leadership they provide to their clients.

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