Customer Service Triumph — August, 2017

Several Safety Management Group associates were recognized for customer service triumphs during the month of August. Here’s a recap of the associates and the actions they undertook to receive tremendous feedback from their clients:


Tom McCoy was recognized for a CST on August 8th.

Tom has been providing safety services on behalf of a client, and with his efforts both the client and plant owner have been very impressed with Tom’s contribution to their projects.

The client had this to say, “we are currently over 5,000 man hours on one project alone and are pleased that we can continue to have a safe site for all involved. Tom’s contribution on a daily basis is a tribute to the current safety culture that we are pleased to be experiencing to date. We look forward to continued safety excellence by SMG and all personnel on this site.”

Great job Tom!


Bob Gunderson was recognized for a CST on August 8th.

Bob has been doing a great job providing safety support for a client in Michigan, a large construction firm working on multiple automotive projects. The client Safety Director stated, “Bob has been an asset since the first day that he joined the team. Everyone likes his approach, including field personnel.”

Join me in congratulating Bob on a job well done!


Jeff Hineman and Maris Karklins were recognized for a CST on August 8th.

Jeff and Maris have been supporting a large automotive client in Michigan, their efforts are utilized by the client management team to fill the gaps in safety support for the organization. Jeff and Maris have been doing a great job, and the client Project Manager has stated on numerous occasions that they are an asset to their team.

Nice work Jeff and Maris!


Alison Montgomery was recognized for a CST on August 8th.

Alison has done a great job supporting a new client in developing their Contractor Safety Management Program and rolling it out to their team. The client Senior Safety Consultant was very complimentary of Alison’s hard work…

“I wanted to say Thank You for all your work on the Contractor Safety Management Program. We have been at this for the past several months and are now at a good place having made such progress. We had a very successful visit at the site and the rollout went very well—thanks to your work. This will help the site focus on the right things that will help improve the safety culture. We have more to do and I am looking forward to the continued partnership.”

Great job Alison!


Congratulations to all Safety Management Group associates for all the valuable services and safety leadership they provide to their clients.

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